Refund policy

 

We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, contact us at info@virtualcontrollersupply.com. If your item is eligible for return, we’ll provide instructions on how and where to send your package. Customers are responsible for return shipping costs. 

Items sent back to us without first requesting a return will not be accepted. 

Please contact us with any questions regarding returns. 

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Environmental Damage

Some products sold by Virtual Controller Supply contain 3D-printed components. These products are designed and manufactured for normal indoor use. Prolonged exposure to excessive heat, direct sunlight, or other extreme environmental conditions may cause the material to soften, deform, discolor, or otherwise become damaged.

Damage or deformation resulting from exposure to excessive heat, direct sunlight, improper storage, or use outside the product's intended environment is not considered a product defect and is not covered by our return or warranty policies.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 Day Cooling Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return, please contact us.