Shipping policy


Processing Times

All products are made to order and typically ship within 2-3 weeks, unless otherwise noted. Orders placed on weekends or holidays will begin processing the next business day.

Domestic Shipping (United States)

Shipping rates are calculated automatically at checkout based on your order.

Carriers
We primarily ship using USPS Priority Mail or UPS Ground, depending on package size and destination.

Multiple Shipments
Some products ship from different locations. In these cases, shipping charges may be combined at checkout.

Large or Bulk Orders
Orders containing large quantities and/or large items may require additional shipping charges. If this applies, we’ll contact you before fulfillment to confirm any adjustments.

International Shipping (Including Canada)

We ship to most countries, except those where government restrictions or carrier limitations prevent our ability to reliably deliver packages. If we are unable to ship to your location, your order will be canceled and refunded.

Shipping costs are calculated at checkout based on the carrier, weight, and destination of your order.

Canada
Customers in Canada will be shown real-time shipping rates from USPS, UPS, and other available carriers. Canadian orders are not eligible for U.S. flat-rate or free shipping.

Duties & Taxes
Unless otherwise stated at checkout, international orders ship Delivered Duty Unpaid (DDU). This means customs duties, VAT/GST, import taxes, and any related fees are not included in your order total and may be assessed by your local customs authority or carrier upon delivery. These charges are the responsibility of the customer.

In limited cases where Delivered Duty Paid (DDP) shipping is available and selected at checkout, estimated duties and taxes will be calculated and collected in advance. When DDP is used:

  • Duties and taxes are estimated based on available information at the time of purchase.

  • Some countries or carriers may still assess additional fees beyond what is collected at checkout.

  • If additional charges are required, the carrier or customs authority will contact you directly, and those fees remain the responsibility of the customer.

We recommend checking with your local customs office for information on applicable duties or import taxes before placing an international order.

Compliance

Products are sold for simulation and hobby use only and are shipped from the United States. Customers are responsible for ensuring that products comply with local regulations and import requirements.

Order Tracking

Once your order ships, you will receive an email with a tracking number. Tracking updates may take up to 48 hours to appear.

Shipping Issues

If your package is delayed, lost, or arrives damaged, please contact us. We’ll work with the carrier to resolve the issue as quickly as possible.